From deposits to withdrawals, bonuses to technical issues — the X Cricket Help Center has you covered.
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Deposits & Issues with bKash, Nagad & Rocket
12 TopicsWithdrawal Process & Troubleshooting
9 TopicsQuestions About Bonus Claims, Wagering & Expiry
15 TopicsProfile Update, Verification & Security
11 TopicsSports Betting, Casino Rules & Results
18 TopicsApp, Browser & Loading Issue Fixes
8 TopicsAccount Security, 2FA & Suspicious Activity
7 TopicsDeposit Limits, Self-Exclusion & Mental Health Support
6 Topics
Running into occasional hiccups on any online platform is perfectly normal. At X Cricket, we understand how important it is for Bangladeshi users to get quick help in Bangla. That's exactly why this Help Center exists — covering everything from common questions to complex technical issues.
The X Cricket support team is available 24/7. Live chat responses typically come within 1–3 minutes. Whatever the issue — a deposit not reflecting, a bonus not credited, a game that dropped mid-session — our team works to resolve it quickly.
Payment issues are the most common problem users run into. In most cases, after depositing via bKash or Nagad, it can take 1–5 minutes for your balance to update. If more than 10 minutes have passed and your balance still hasn't appeared, contact us via live chat with your transaction reference number.
Withdrawals typically arrive within 5–15 minutes. To avoid delays, it's best to complete your KYC verification before your first withdrawal. Uploading a photo of your National ID usually gets verified within 2–4 hours.
When making a payment via bKash or Nagad, always use the correct merchant number and keep your reference number saved. X Cricket cannot be held responsible for payments sent to the wrong number.
There are a few common misconceptions about bonuses at X Cricket. Many users assume that once wagering is complete, the bonus funds can be withdrawn immediately — in reality, once the wagering requirement is met, the bonus moves to your main balance, and you can withdraw from there. Your bonus balance and main balance are displayed separately on the account dashboard.
If a promotion hasn't been claimed or a bonus hasn't been credited, first check whether your deposit met the minimum requirement. If the issue persists, contact the support team with your deposit date and amount — they'll investigate and get back to you within 24 hours.
If a game won't load or freezes while using X Cricket on mobile, start by clearing your browser cache. For the best performance, use the latest version of Chrome or Firefox. Buffering may occasionally occur when playing live casino on a 3G network — in that case, try lowering the video quality.
Don't worry if the odds shift suddenly during live betting — that's just real-time updates at work. Any bet that's already been confirmed will keep its original odds. However, if the odds change before your bet is confirmed, the system will prompt you to accept the new odds.
The X Cricket Help Center isn't just for troubleshooting — it also has detailed guides for new users. Step-by-step instructions cover how to place your first bet, the rules for each game, and how to set up accumulator bets.
Account verification (KYC) is a mandatory step that must be completed before your first withdrawal on X Cricket. You'll need to upload clear photos of both sides of your National ID or passport, along with a recent selfie. Verification is typically completed within 2–4 hours, though during peak times it may take up to 24 hours.
If the issue seems complicated, our expert team on live chat is ready to help.
How to Handle Common Tasks
Sign in to X Cricket with your username and password.
Click the "Deposit" button at the top and select bKash.
Enter the amount you wish to deposit — minimum ৳300.
Copy the merchant number displayed on the screen.
Open the bKash app and make your payment via "Send Money".
Once you submit the transaction ID on X Cricket, your balance will be credited within 1–5 minutes.
Account → Withdrawal → Select payment method → Enter amount → Submit. With KYC verified, funds arrive in 15 minutes or less.
Settings → Verification → Upload front and back photos of your NID along with a selfie. Approval usually comes within 2–4 hours.
Settings → Security → Two-Factor Authentication → Enable. You can use Google Authenticator or SMS OTP.
Go to the "Bonus" tab on your account dashboard. There you can see all active bonuses, wagering progress, and expiry dates.
Account → Betting History → Filter by date or game. You can access records for all bets placed in the last 90 days.
Settings → Responsible Gaming → Self-Exclusion → Select duration. Takes effect immediately.
X Cricket Support — Always Here for You
For the fastest resolution, use live chat. Feel free to write in Bangla — our team understands.
For complex issues, send us an email. Attaching a screenshot and reference number will help us resolve things faster.
Answers to common questions are available on our detailed FAQ page — most queries are covered right there.
View FAQs
Playing at X Cricket should be fun, not stressful. Stay within your budget. If you ever feel things are getting out of hand, visit our Responsible Gaming page to set deposit limits or use the self-exclusion option.